FAQ

Find quick answers to common questions about ordering, payment, shipping, returns, and support.

Where do you ship?

We ship only within the United States. Standard U.S. shipping is free.

How long will my order take?

Orders are normally processed within 1–2 business days. Estimated transit time after shipment is 4–6 business days. Weekends, U.S. public holidays, weather, carrier disruptions, and address issues can add time.

Will I receive tracking?

When tracking is available, we send it after the carrier accepts the shipment. It can take time for the first carrier scan to appear.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Charges are processed in U.S. dollars (USD).

Can I change or cancel an order?

Email us as soon as possible. We can attempt a cancellation or address correction before shipment, but changes are not guaranteed once fulfillment begins. After shipment, the Refund Policy applies.

What is the return window?

You may request an eligible return or exchange within 30 days after delivery. Contact us first for instructions and a free prepaid return label. We pay eligible return shipping for both change-of-mind and quality-related returns, and there is no restocking fee.

Are any items excluded from change-of-mind returns?

Custom or personalized goods, clearance or final-sale items, gift cards, and opened intimate or hygiene-sensitive goods are excluded from change-of-mind returns. Defective, damaged, wrong, or missing items remain eligible for an appropriate remedy.

When will I receive a refund?

An approved refund is sent to the original payment method within 10 business days. Your financial institution may take additional time to post it.

What if my order is damaged, wrong, or missing?

Contact us promptly with your order number and details. Photos may help when an item is damaged. We will arrange an appropriate replacement, exchange, or refund and cover related return shipping.

How can I reach support?

Email angelparraruiz48@gmail.com or call (406) 554-2409. Support hours are Monday to Friday, 9:00 AM–5:00 PM.

Email: angelparraruiz48@gmail.com
Phone: (406) 554-2409
Address:
240 E Bay St
Charleston, South Carolina 29401
United States
Support hours: Monday to Friday, 9:00 AM–5:00 PM